Question 1

What cloud platforms does Notch8 support for repository hosting?

Accepted Answer

Notch8 deploys digital repositories on AWS, Azure, and Google Cloud. Our cloud-agnostic approach means your institution isn't locked into a single vendor. Our DevOps team configures each deployment for optimal performance based on your collection size, traffic patterns, and budget constraints. We handle all cloud provider relationships and billing consolidation.

Question 2

What is included in a managed repository hosting agreement?

Accepted Answer

Managed hosting (https://www.notch8.com/maintenance-and-support)includes infrastructure provisioning, automated scaling, daily backups, continuous uptime monitoring, security patch management, SSL certificate renewal, and 24/7 technical support. Your agreement includes a 99.9% uptime SLA. Our team handles server optimization, database tuning, and emergency response without requiring action from your staff.

Question 3

Can Notch8 host legacy Samvera applications with custom code?

Accepted Answer

Yes. We maintain Hyrax, Hyku, a(https://www.notch8.com/samvera-repository)nd older Samvera-based repositories regardless of deployment age or customization depth. Many institutions have heavily modified repositories that other vendors won't support. Our engineers have deep experience with the Samvera stack and can host applications with custom work types, authentication integrations, and non-standard configurations.

Question 4

How does managed hosting differ from self-hosted Hyku or Hyrax?

Accepted Answer

Self-hosting requires your team to manage server infrastructure, security updates, scaling decisions, backup verification, and incident response. Managed hosting transfers these responsibilities to dedicated DevOps professionals. Institutions with limited IT staff or competing priorities often find managed hosting more cost-effective than allocating internal resources to infrastructure maintenance.

Question 5

What repository platforms can Notch8 host?

Accepted Answer

We host Hyku multi-tenant repositories,(https://www.notch8.com/hyku-hosting) single-tenant Hyrax installations, Blacklight discovery applications, Spotlight exhibits, and ArcLight finding aid applications.(https://www.notch8.com/blacklight-spotlight-arclight-services) All platforms in the Samvera ecosystem (https://www.notch8.com/samvera-repository)are supported. We can also host custom Ruby on Rails applications (https://www.notch8.com/custom-development)built on these frameworks or developed independently for digital collections management.

Question 6

How are repository backups handled and tested?

Accepted Answer

Daily automated backups capture both application data and associated file storage. Backups are stored in geographically separate locations from your primary deployment. We perform quarterly backup restoration tests to verify recoverability. Retention policies are configurable based on institutional requirements, typically ranging from 30 days to one year.

Question 7

What uptime guarantee does Notch8 provide for hosted repositories?

Accepted Answer

Our standard SLA guarantees 99.9% uptime, equivalent to less than 9 hours of downtime annually. Continuous monitoring alerts our team to issues before they affect users. Scheduled maintenance windows are coordinated with your institution and typically occur during low-traffic periods. Emergency patches are applied immediately with notification.

Question 8

Why Use Our Hosting Service?

Accepted Answer

Navigating hosting and configuring server infrastructure can demand a lot of your team. Notch8 deploys your application on any cloud platform, optimizing server allocation for performance and cost while providing full maintenance and support.

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